Privacy Policy

1. Introduction

Aurelle Travel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Travel preferences and dates
• Budget range and accommodation preferences
• Special requests or requirements
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visit

2.3 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Match you with appropriate professional travel advisors
• Facilitate communication between you and travel advisors
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send you service-related communications
• Comply with legal obligations
• Detect and prevent fraud or security issues

4. Sharing Your Information

4.1 With Travel Advisors

When you submit a travel inquiry, your information will be shared with professional travel advisors to facilitate the booking and planning of your trip. This is essential to our service.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email communication services
• Website hosting providers
• Analytics services
• Payment processors (if applicable)

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

4.4 Business Transfers

If Aurelle Travel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of data at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods include:

• Account information: 7 years after account closure
• Communication records: 3-5 years
• Technical logs: 2 years
• Marketing data: Until you opt out

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access and update your personal information. Contact us at privacy@aurelle.travel to request access or corrections.

7.2 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. We will respond to deletion requests within 30 days.

7.3 Opt-Out

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

8. GDPR Rights (European Economic Area)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access: You can request a copy of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data ("right to be forgotten")
• Right to restrict processing: You can request limitation on how we use your data
• Right to data portability: You can request transfer of your data to another service
• Right to object: You can object to processing of your data
• Right to withdraw consent: You can withdraw consent at any time
• Right to lodge a complaint: You can file a complaint with your local data protection authority

To exercise these rights, contact our Data Protection Officer at dpo@aurelle.travel.

Legal Basis for Processing

We process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our service to you
• Legal obligation: We must comply with the law
• Legitimate interests: We have a legitimate business interest

9. CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know: You can request disclosure of personal information we collect, use, and disclose
• Right to delete: You can request deletion of your personal information
• Right to opt-out: You can opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a request, email us at privacy@aurelle.travel or call us at the number provided on our website.

10. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information as defined under Nevada law. If you have questions, contact us at privacy@aurelle.travel.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved transfer mechanisms

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at privacy@aurelle.travel, and we will delete such information promptly.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Copyright and Content Protection

All content on this website, including but not limited to text, images, graphics, logos, and design elements, is protected by copyright and other intellectual property laws.

You may NOT:

• Copy, reproduce, or download images from this website without written permission
• Copy, reproduce, or republish written content for commercial purposes
• Create derivative works based on our content
• Use our content for any purpose other than personal, non-commercial viewing

Unauthorized use of our content may violate copyright laws, trademark laws, and other applicable laws, and may result in legal action.

15. AI-Generated Content Disclaimer

Some content on this website may be generated or assisted by artificial intelligence (AI) technologies.

While we strive for accuracy, please note:

• AI-generated content may contain errors or inaccuracies
• We do not guarantee the completeness, reliability, or accuracy of AI-generated information
• You should verify important information with official sources
• AI-generated content should not be solely relied upon for making travel decisions

Aurelle Travel is not responsible for any decisions made based on AI-generated content. Always consult with professional travel advisors and verify information independently.

16. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

Our notification will include:

• The nature of the breach
• The types of information affected
• Steps we are taking to address the breach
• Recommended actions you should take
• Contact information for questions

17. Marketing Communications

With your consent, we may send you marketing communications about our services, special offers, and travel inspiration. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at privacy@aurelle.travel
• Updating your communication preferences in your account settings

Even if you opt out of marketing communications, we may still send you service-related messages.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email if the changes are material (if we have your email address)
• Post a notice on our website homepage

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

19. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Aurelle Travel
Email: privacy@aurelle.travel
Data Protection Officer: dpo@aurelle.travel

We will respond to all requests within 30 days.

20. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Aurelle Travel operates, without regard to its conflict of law provisions.

Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Your Privacy Matters

We take your privacy seriously and are committed to transparency in how we handle your personal information. If you have any questions or concerns, please don't hesitate to contact us at privacy@aurelle.travel.